What You Need to Know to Protect Your Data.
A CBS news story recently detailed the unfortunate compromise of customer data stored on the hard drive of several multi-function printers (MFPs). Since this story aired, several Xerox customers have been understandably concerned. They want to know what features and functions are available on their current MFP equipment to ensure that their data is not compromised. And most importantly, they want to know how to dependably remove customer data from their machine at the end of its useful life. The solutions to this challenge are many. Some systems have disk encryption or 3-pass disk overwrite software available on the machine. These systems are fully protected against data compromise if the features are utilized. However, most in-place systems at customer sites do not have these features on the systems. In these instances, customers are generally advised to either upgrade themachine with a security kit or to pay to have the hard disk removed prior to leaving the customer’s facility. In either case, it’s an expensive and time consuming process that customers have not incorporated into their budgets.
A Competitive Trade-in Option to Address MFP Security Concerns.
If a customer trades their competitive equipment with Xerox as part of a new MFP implementation, Xerox will crush the equipment making any residual customer data inaccessible. The Xerox process will involve crushing the hard drive to prevent retrieval of any residual data on the machine. The Xerox process includes pick-up of the competitive equipment from the customer site and maintaining custody of the unit until it is dropped off at the destruction facility. Xerox tracks the equipment while it’s under our control to ensure the integrity of the process until the unit is crushed. This process will give our customers “ peace of mind” that their data is protected if their current non-Xerox equipment is traded for new Xerox equipment. Additionally, virtually all new Xerox MFP equipment comes standard with 128-bit AES disk encryption as well as 3-pass disk overwrite features to ensure that our customer’s data is protected from day one on their new equipment.