Executive summary In the 21st century, and with information as the key asset of every organization today, security is essential to the office------for documents and for any devices connected to the network. And the network is today’s business hub.
The threat is very real and the stakes are growing at exponential rates. A breach in the security of an organization’s documents can result in unauthorized use of sensitive or proprietary information. It can lead to harmful disclosure, stolen or compromised intellectual property and trade secrets. And for many organizations, these security breaches can end with costly fines and litigation, to the tune of hundreds of thousands to millions of dollars.
When it comes to networked multifunction devices, or MFPs, additional vulnerabilities can be present because these devices can print, copy, scan to network destinations, send email attachments and handle incoming and outgoing fax transmissions. For those in IT, it’s critical to the security of an organization’s network to make sure that security infractions can’t happen through networkconnected MFPs------or at the devices themselves. After all, attacks can originate in unexpected ways:
• The phone line attached to an MFP could be used to access the network • The web server used to manage the MFPs and printers is vulnerable to attack • Unprotected electronic data at rest on the hard disk, or in motion to/from the device • Malicious emails can be sent from an MFP with no audit trail.
Just about anyone can launch attacks against a network and a company’s information assets if an MFPs physical and electronic access isn’t securely controlled and protected. Those attacks can be as simple as someone picking up documents left in the MFPs output tray, to malicious worms pulling sensitive documents off the network. continue reading...
Introduction NOTE: This document refers to Remote Services as a collection of tools used on various Xerox products. The features and information contained in this document refer to the Production Remote Services, prInteract and SMart eSolutions tools.
Xerox is responsive to the security concerns of our customers. Xerox Remote Services are designed to avoid making networks more susceptible to viruses. Remote Services transactions always originate from the device, based on authorizations made by the customer. Remote Services can only communicate with a secure server at Xerox that conforms to the stringent requirements of the internal Xerox Corporation information management infrastructure. Customers do not need to make any changes to Internet firewalls, proxy servers, or other security infrastructure.
Xerox systems are designed to integrate within customer workflows. They connect to the network and push machine data to Xerox Communication servers where the information can be reviewed and analyzed to be used to evaluate service issues as well as to automate billing and supplies replenishment. This built-in knowledge-sharing feature of Xerox systems is what makes Xerox Remote Services viable and its approach unique.
Xerox Remote Services helps differentiate Xerox machine performance and support from other equipment suppliers. While other vendors may remotely monitor some of their machines, Xerox has developed integrated systems and remote tools, and coupled them with highly skilled Xerox support teams who are tasked with working to make Xerox customers more productive and satisfied. This combination creates a high value Remote Services capability that provides proactive problem resolution, and a robust underlying knowledge of the customer’s needs. continue reading...
Executive Summary Cloud computing is one of the hot topics of our day. And it deserves all the attention, because it has the potential to deliver a wide range of innovative services for the management of infrastructure, development platforms, software applications, and complex business processes more efficiently and cost-effectively than ever before.
It will also speed up the development of intelligent, proactive “next gen” documents that will improve the productivity of Knowledge Workers around the world, But several challenges lie in the way before the cloud becomes a widely accepted paradigm for computing. There are concerns about security. And there is considerable confusion about the relative merits of public, private and hybrid clouds.
Nevertheless, cloud computing is fast-becoming a dynamic force in the business world. And forward-thinking clients have discovered that the right approach to cloud-based services can help them improve performance and create a competitive advantage today. For more information, please read on... continue reading...
A CBS news story recently detailed the unfortunate compromise of customer data stored on the hard drive of several multi-function printers (MFPs). Since this story aired, several Xerox customers have been understandably concerned. They want to know what features and functions are available on their current MFP equipment to ensure that their data is not compromised. And most importantly, they want to know how to dependably remove customer data from their machine at the end of its useful life. The solutions to this challenge are many. Some systems have disk encryption or 3-pass disk overwrite software available on the machine. These systems are fully protected against data compromise if the features are utilized. However, most in-place systems at customer sites do not have these features on the systems. In these instances, customers are generally advised to either upgrade themachine with a security kit or to pay to have the hard disk removed prior to leaving the customer’s facility. In either case, it’s an expensive and time consuming process that customers have not incorporated into their budgets.
A Competitive Trade-in Option to Address MFP Security Concerns.
If a customer trades their competitive equipment with Xerox as part of a new MFP implementation, Xerox will crush the equipment making any residual customer data inaccessible. The Xerox process will involve crushing the hard drive to prevent retrieval of any residual data on the machine. The Xerox process includes pick-up of the competitive equipment from the customer site and maintaining custody of the unit until it is dropped off at the destruction facility. Xerox tracks the equipment while it’s under our control to ensure the integrity of the process until the unit is crushed. This process will give our customers “ peace of mind” that their data is protected if their current non-Xerox equipment is traded for new Xerox equipment. Additionally, virtually all new Xerox MFP equipment comes standard with 128-bit AES disk encryption as well as 3-pass disk overwrite features to ensure that our customer’s data is protected from day one on their new equipment. continue reading...
Xerox has the answer Use the Xerox® Secure Print feature. If you don’t want your confidential or private documents to be left in the output tray, open for viewing, or even taken by someone else, Secure Print allows you to control the print timing of your documents. You can now optimize your print solution by using a workgroup device to print all your documents, without worrying about security!
Here’s an example: You need to print your company’s product roadmap or an employee’s development plan. In the past, you may have used a personal printer to print these types of files. With Secure Print, the workgroup printer becomes your own personal printer! Print the file, and in the print Properties section, select Secure Print from the menu (this varies from device to device: see your user manual for exact instructions). Select a passcode of your choice and send the job to be printed. The job is held in the job list until you release it. At the device control panel, type in your passcode and the document prints. You control when the print takes place! Best of all, if multiple jobs are held using the same passcode, they are all released for printing at once – making it easy and quick for you to collect your jobs. continue reading...
WILSONVILLE, Ore. – Xerox Corporation (NYSE: XRX) was named “Company of the Year” and “Overall Winner” in the workgroup color printers category by Everything Channel’s CRNMagazine, a leading industry publication and website for value-added resellers, solution providers and other channel professionals.
In this survey of more than 3,700 solution providers, Xerox earned top scores for support and partnership, surpassing all competitors in the workgroup color printers category. The scores are based on vendor satisfaction ratings in 18 product and service categories.
“For 25 years, we have asked solution providers to rate vendors on their channel commitment and excellence in providing superb service to identify the true leaders of the channel. Winning the CRN Annual Report Card is one of the most prestigious honors in the IT channel industry, and we congratulate Xerox for making it to the list,” said Kelley Damore, vice president, editorial director, Everything Channel.
ROCHESTER, N.Y. – Three print service providers in southern California have seen their digital businesses soar as much as 65 percent since installing Xerox Corporation’s (NYSE: XRX) iGen4® Press. Pairing the press with Xerox’s business development resources helped the companies uncover new revenue opportunities by focusing on best practices, staff training and target marketing.
The successful customers are:
San Luis Print and Copy’s digital volume increased by 65 percent with the Xerox iGen4. The company, located in San Luis Obispo, Calif. credits the press for quicker turnaround times allowing them to print more on-demand products. They also use XMPie®’s uDirect Studio software to create impactful, personalized collateral. “We see additional growth opportunities with the press within our short-run book publishing business,” said Jim Killian, owner, San Luis Print and Copy.
Working with a Xerox business development consultant, the company developed a comprehensive marketing plan. The detailed plan included strategies for promoting and selling digital print and has shown early success in growing revenue. continue reading...
OC Direct Marketing, based in Santa Ana, Calif. has seen its color digital printing volume grow by more than 50 percent. “With the Xerox iGen4, we offer the highest quality products with fast turnaround times – all without having to increase our prices,” said Jason Cliff, director, business development, OC Direct Marketing.
Use the Xerox® Secure Print feature. If you don’t want your confidential or private documents to be left in the output tray, open for viewing, or even taken by someone else, Secure Print allows you to control the print timing of your documents. You can now optimize your print solution by using a workgroup device to print all your documents, without worrying about security!
Here’s an example: You need to print your company’s product roadmap or an employee’s development plan. In the past, you may have used a personal printer to print these types of files. With Secure Print, the workgroup printer becomes your own personal printer! Print the file, and in the print Properties section, select Secure Print from the menu (this varies from device to device: see your user manual for exact instructions). Select a passcode of your choice and send the job to be printed. The job is held in the job list until you release it. At the device control panel, type in your passcode and the document prints. You control when the print takes place! Best of all, if multiple jobs are held using the same passcode,they are all released for printing at once – making it easy and quick for you to collect your jobs.
Secure Print is typically found in the Properties, Job Type, or Output Options menu. See the user guide for details on how to use Secure Print with your workgroup product.
PLEASANTON, Calif. – Xerox Corporation (NYSE: XRX) today announced a color sheetfed scanner that is small enough to fit on a desktop, optimized to scan ID cards and includes ultrasonic double-feed detection technology. The latest generation in this award-winning scanning series, the Xerox DocuMate®3460 scans 60 pages per minute / 120 images per minute in duplex and lists for $1,595.
The Xerox DocuMate 3460 is designed for desktop use in any office where scanning plastic ID cards, business cards, documents or other heavy card stock is necessary. It incorporates an exclusively designed front-feed tray that not only increases plastic card scanning efficiency in healthcare and financial services applications but also reduces roller wear by up to 60 percent over competing brands, resulting in lower total cost of ownership. The Xerox DocuMate 3460 also includes ultrasonic double-feed detection technology that will alert the user if double feeding of originals occurs during scanning. This technology prevents lost images and enables paper of different weights or thickness to be scanned quickly and reliably. continue reading...
Introduction This white paper has been prepared on behalf of Xerox Corporation by Bissett Communications, publisher of The MFP Report newsletter. It updates a previous white paper (From Peripheral to Platform: MFP Software Development Tools and Xerox’s Extensible Interface Platform) released in October 2006, when Xerox announced its Extensible Interface Platform. EIP is a Web services application development environment that enables software developers to create server-based applications that seamlessly interact with Xerox multifunction printers (MFPs) in the office via the device control panel.
Significant changes have occurred since EIP debuted, thus warranting an updated assessment. The market for MFP software tools has expanded dramatically with regard to the number of participating MFP manufacturers, the scope and level of interest among independent software vendors (ISVs), the evolution of the software tools and partnering programs, and the receptivity of businesses and sales channels to MFP-related software. At the same time, Xerox has gained substantial experience with EIP and has implemented many aspects of its partnering program that were planned but not yet implemented in 2006. This updated and expanded white paper is divided into six sections: The first section describes the relevance of MFP software platforms such as EIP from the perspective of MFP customers, software developers, MFP sales channels, and MFP vendors. The second section provides a historical overview of the MFP solutions market, highlighting the convergence between document management and MFP-based document capture as a backdrop for the development of today’s MFP software platforms. The third section considers MFP software development platforms in greater depth, including the relative merits of the two main technical approaches. Also assessed are key business considerations regarding the way vendors bring their tools to market. The fourth section provides a more detailed assessment of Xerox’s EIP, including its origins, development, components, capabilities and device dependency. Also included is a comparison of EIP to competing MFP software application platforms. The fifth section focuses on Xerox’s EIP business strategy, including its partner program and go-to-market activities, and compares Xerox approach to that of key competitors. The sixth section concludes with an overall assessment of EIP, pointing to the continuing opportunities and challenges Xerox faces in the MFP solutions marketplace. continue reading...