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The Business Case for Managed Print Services and Variations Thereof: Solutions to the Corporate Junk Drawer

2010-05-17_195631 Over the past several years small organizations have compiled dozens, medium-sized organizations hundreds, and large organizations thousands of printers, copiers, multifunctional devices, faxes and scanners to produce documents. These same organizations have contracted with courier services to distribute documents and invested in software applications to help manage them. Many also outsource document production and even destruction. As of 2006, Hewlett Packard has placed over 100 million laser printers in North America. Copier manufactures have installed over eight million copiers and multifunctional devices. Even with the surge of attaching documents to e-mail for distribution, faxing documents is still very popular. Two years ago FedEx bought Kinko’s. What does this marriage tell us about the connection between document production and distribution? They are a perfect match. At the time of this writing FedEx® stock is $116 per share reflecting a bullish outlook on corporate America’s appetite for outsourcing document production and distribution.

Even with the massive investments and dependence on document technology and related services, the print space in most organizations can be likened to corporate America’s junk drawer. Just like the junk drawers in our homes, print spaces are rarely managed effectively and even less rarely cleaned out and reorganized. continue reading...

Managing Security Through Services Process Leadership

2010-05-13_201938 Challenge Question # 1
To maintain network security, Acme corporation tightly controls software on devices connecting to their network. continue reading...

Managing Security Through Services Process Leadership

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2010-05-13_201938 Challenge Question # 1
To maintain network security, Acme corporation tightly controls software on devices connecting to their network. continue reading...

Managing Security Through Services Process Leadership

2010-05-13_201938 Challenge Question # 1
To maintain network security, Acme corporation tightly controls software on devices connecting to their network. continue reading...

Managing Security Through Services Process Leadership

2010-05-13_201938 Challenge Question # 1
To maintain network security, Acme corporation tightly controls software on devices connecting to their network. continue reading...

Consolidate Your Information with a Document Management Program

Tags: Document Management Systems

This is the challenge businesses face today—to take fragmented repositories of information and combine them into one, concise system. From copiers and fax machines to Microsoft Office and email, we expect these technologies to make our life simpler. Instead, they can tend to make it more complex.

iStock_000001266405Small Enter Document Management Programs

Many small businesses and corporate departments are enjoying the benefits of new document converging technology. Paper, digital and email documents are finally able to be handled by one system.

- Scanners and Multifunction Systems enable the rapid conversion of paper documents into common digital formats like PDF files. These documents can be sent as email attachments our directed to a network folder.

- Optical Character Recognition technologies convert scanned text into editable text. Documents can be scanned directly into applications like Microsoft Word where they can be edited. continue reading...

Xerox’s iGen4 Press Drives Prints, Profits, and New Business Opportunities Around the Globe

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ROCHESTER, N.Y. – Hailed as the “ideal press” for producing high-end collateral, direct marketing and photo specialty products, Xerox Corporation (NYSE: XRX) has added new product enhancements and a customization program to its Xerox iGen4™ press. The features extend the range of print jobs that generate new business opportunities and profits for print providers.

Dependable image quality key to Xerox iGen4 users; drives business

Print service providers from Maine to Russia rely on Xerox’s iGen4 press to expand their digital businesses with direct mail pieces, photo books and specialized calendars.

DMM, Inc., a direct marketing solutions provider based in Scarborough, Maine, produced a fundraising campaign for the Biodiversity Institute on its iGen4 press. “Adopt-a-Loon” postcards were designed to raise awareness and drive funding for the institute’s environmental efforts – sharp detail and accurate color reproduction were musts to preserve the quality of the wildlife photography.

Green production was essential since the Biodiversity Institute studies the impact of contaminants on the environment. The postcards were printed without chemically processed inks on Forest Stewardship Council certified paper. The campaign resulted in 80 new loon “adoptions” and a 14.4 percent increase in donations over the previous year.

Adlis SAS selected the iGen4 press when it expanded its business to include photo books. The Paris-based digital print company’s storefront near the Louvre Museum is the perfect location to showcase its artistic photo books and the image quality made possible with the iGen4 press. continue reading...

Xerox Extends Black-and-White Print Dominance with Productivity, Finishing Enhancements

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ROCHESTER, N.Y., May 11, 2010 – Xerox Corporation (NYSE: XRX) continues to strengthen its position as the worldwide leader in digital black-and-white production printing, today unveiling a host of productivity and finishing enhancements for its award-winning Nuvera® portfolio.

“Xerox leads the worldwide high-end black-and-white market with more than 75 percent of all production class cut-sheet shipments," said Angele Boyd, IDC group vice president, imaging/output document solutions. “The company is well positioned to maintain or extend its leadership position by constantly upgrading its Nuvera family of devices.”

Xerox's Nuvera portfolio, spanning from 100 to 288 images per minute, delivers high-quality prints and increases productivity. The 10 new productivity improvements and finishing options are designed to streamline production and expand the scope of black-and-white printing jobs. By boosting the range of professionally finished applications that can be created – such as manuals, brochures, booklets and calendars – print providers can take on a wider range of jobs and move them quickly through the shop. continue reading...

How Do You Talk To Your Customers? A Customer-Centric Approach to Communications for Financial Services Companies

2010-05-06_204421 Europe’s top 25 Financial Services companies spend an estimated1 €9.2bn on sending information to their customers every year. Research commissioned by Xerox shows that customers tell us that they receive too much information and most if it is irrelevant; banks tell us that they believe better targeted communication would improve cross-selling and grow their revenue.

As part of our research, we wanted to understand how the money devoted to customer communications could achieve maximum impact from their customer communications by banks.

Our Research

We commissioned Coleman Parkes to carry out a wide-ranging European Research Study canvassing the views of 259 retail banks in France, Germany, Italy, The Netherlands, Spain, Sweden and the UK.

We had in-depth discussions with Heads of Customer Communications, Heads of Operations and Heads of Distribution. We also conducted1,729 detailed consumer interviews online in the same countries.

Finally, we interviewed 35 major retailers (five in each country). Involving the retail industry in our research was vital: this industry has a proven track record tailoring its communication to their customers needs – it was the voice of experience that our research needed. continue reading...

How Do You Talk To Your Customers? A Customer-Centric Approach to Communications for Financial Services Companies

2010-05-06_204421 Europe’s top 25 Financial Services companies spend an estimated1 €9.2bn on sending information to their customers every year. Research commissioned by Xerox shows that customers tell us that they receive too much information and most if it is irrelevant; banks tell us that they believe better targeted communication would improve cross-selling and grow their revenue.

As part of our research, we wanted to understand how the money devoted to customer communications could achieve maximum impact from their customer communications by banks.

Our Research

We commissioned Coleman Parkes to carry out a wide-ranging European Research Study canvassing the views of 259 retail banks in France, Germany, Italy, The Netherlands, Spain, Sweden and the UK.

We had in-depth discussions with Heads of Customer Communications, Heads of Operations and Heads of Distribution. We also conducted1,729 detailed consumer interviews online in the same countries.

Finally, we interviewed 35 major retailers (five in each country). Involving the retail industry in our research was vital: this industry has a proven track record tailoring its communication to their customers needs – it was the voice of experience that our research needed. continue reading...

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