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News Room

Xerox in Leaders Quadrant of Gartner’s 2012 Global Customer Management Contact Centers Report

Submitted by Visitor on Thu, 01/17/2013 - 13:42

NORWALK, Conn. — Xerox (NYSE: XRX) has been named to the Gartner, Inc. Leaders Quadrant by Gartner Inc., in the 2012 Magic Quadrant Customer Management Contact Center Business Process Outsourcing report.[1]

The Magic Quadrant is a proprietary research tool developed by Gartner that offers visual snapshots of a market’s direction, maturity and participants, and evaluates companies on completeness of vision and ability to execute.

“We live in a world that’s very connected, and customers expect, and even demand to receive immediate care from brands,” said Connie Harvey, chief operating officer, Xerox Commercial Services. “We feel being placed as a leader in the Magic Quadrant is recognition that Xerox is setting new industry standards in customer care through innovation, globalization and deeper, data-based understanding of customer needs.” continue reading...

Paper Piles Turn into Clear, Scanned, Mobile Images with New Xerox Travel Scanner 150

Submitted by Visitor on Mon, 01/14/2013 - 18:12

Pleasanton, Calif. ----- Business travelers trying to manage paper while on the road will find it easy to scan and even upload documents to the cloud with the new Xerox® Travel Scanner 150, a small, USB powered mobile scanner introduced by Xerox (NYSE: XRX) today. The Travel Scanner 150 includes automatic intelligent image correction, a sleek design and links to easily upload scanned documents to the cloud, all for only $159.99.

“Business professionals want to manage information, not spend their day scanning paper,” said John Capurso, president and COO at Visioneer, a Xerox licensing partner. “This mobile scanner enables our ‘road warrior’ users to scan, organize and share any document they encounter, from receipts, business cards, and notes to photos, office documents and maps.” continue reading...

Xerox DocuMate 4790 Document Scanner Wins Channel Award in Latin America

Submitted by Visitor on Thu, 01/10/2013 - 16:33

PLEASANTON, Calif. — Xerox (NYSE: XRX) today announced that Compuchannel, a leading on-line publication in Latin America, selected the Xerox DocuMate® 4790 for a Channel Award in the best professional scanner category. Award judges noted the scanner’s innovative features such as an LCD front panel (used to control jobs, visualize project status and receive alerts) as well as the ultrasonic double feed detection and stapled document detection.

More than 1,500 products of different brands were nominated for 127 computer hardware categories. The products were evaluated by a jury of technology specialists and voted upon by Compuchannel readers using the following criteria: scan speed, scan method, duplex capability, optical resolution, maximum paper size, document type and warranty. continue reading...

Xerox Launches Next Generation of Workgroup Scanners to Keep Paper-Laden Offices Organized

Submitted by Visitor on Fri, 01/04/2013 - 16:24

PLEASANTON, Calif. — According to research[1] quoted by AIIM®, 7.5 percent of all office documents are lost and 3.5 percent of the remaining documents are misfiled. In paper-laden professions, such as healthcare or real estate, that adds up to thousands of misplaced papers and hours of wasted time.

Xerox (NYSE: XRX) today introduced the Xerox DocuMate® 5445 and 5460, two feature-rich document scanners that help reduce the number of lost or misplaced documents by:

Handling mixed paper sizes. One scanner takes care of everything from hard plastic cards and small receipts to mail and long forms.
Fitting on any desk. Placing a scanner in a location where documents typically enter a business simplifies the paperwork stream.
Reducing the need for multiple devices. A one-stop-shop approach to scanning saves energy, maintenance and improves organization.

The new 45 ppm/90 ipm Xerox DocuMate 5445 and 60 ppm/120 ipm Xerox DocuMate 5460 deliver exceptional imaging results with advanced paper handling, making them ideal for small and medium-sized office settings including reception areas at healthcare facilities, banks or real estate offices. continue reading...

Xerox eConcierge Offers Resellers New Ways to Build Business; Drive SMB Loyalty

Submitted by Visitor on Mon, 12/10/2012 - 18:30

Rochester, N.Y. – Xerox is making it easier for resellers to grow their business and stay connected with their small- and medium-sized customers with two new offerings within Xerox eConcierge®, a cloud-based supplies replenishment program for networked printers and multifunction printers.
New to the program is the Xerox Replacement Cartridge line, allowing resellers to offer their customers savings through a lower-cost, high-quality alternative to OEM cartridges. Not only will resellers make it easier for customers to replace supplies for any manufacturer’s device, Xerox eConcierge helps resellers grow revenue and margins by simplifying the hassle of order tracking.

Resellers who buy through Xerox’s distribution partner Supplies Network can now offer the program to their customers. Under this arrangement, resellers maintain the pricing and shipping rates established with Supplies Network, allowing them to offer Xerox eConcierge while maintaining the same profit margins. continue reading...

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